I'm not sure if anyone else has experienced problems using software that has copy protection on the CD or not. We use some Windows software in XP called BoardMaker that requires the CD be in the drive or the program won't start up. The CD has some form of copy protection on it to prevent the disc from being copied.
Apparently the way Parallels handles access to the CD drive doesn't allow BoardMaker to 'see' whatever it needs to for the program to launch. I've tested the software using VMWare Fusion and it will run properly in that virtualized environment.
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I was just hoping that someone at Parallels would look into the issue and possibly fix it. I was forced to switch to using VMWare Fusion for this reason.
The computers are MacBook Core Duo 2.0 GHz with 2.0 GB of RAM running Mac OS 10.4.11 with all applied updates and Parallels Desktop 2.5 build 3214. On the contrary, the suggestion to use a competitors virtualization product is a solution to the problem. I included the steps he could take to resolve the problem.
It just doesn't include your product. If your company really wanted to solve the problem they would have contacted Mayer Johnson and either asked for a free copy or paid the money to buy a copy of their software to test on your own. As I stated in my earlier posts, the problem is that your software is unable to read the copy protected CD. The trial software obviously doesn't require you to have the copy protected CD in the optical drive when starting up the trial software. John, I didn't realize that posting a URL to a solution was considered advertising. My apologies. I certainly won't do it in the future.
When you say 'we have too many trade customers which use software with protected CD, and it is working, and I am sure that some one is also using BoardMaker, as you initial post is about 8 month old, but I can see only 2 affected users' is not a solution to the problem either. Until you properly TEST the problem you can't know if it is a problem or not. Mbl4 full download. Just saying that 'I am sure that some one is also using BoardMaker' is not the same as saying I have personally tested the full commercial version of the software with the CD and it worked fine for me. At the time I did my testing, I tested on multiple different computers with different versions of Mac OS X installed.
None of them were able to properly read the CD so the software would not launch. Those same computers with a native Bootcamp install of Windows XP had no problem reading the CD and running the software. So I can say that I personally tested and could verify there was a problem on multiple computers. BoardMaker is very specialized software that is generally used by teachers/speech and language pathologists/educators to create symbol-based communication and educational material that help people with various impairments communicate. It is not used by a large population of people. So, I wouldn't expect that there are a lot of people that would be trying to use the Windows version of BoardMaker in Parallels, especially when they Mac a native Mac version of their software.