Aug 18, 2017 - my Noma Backup Power System 1800, which I purchased June 28 2008, stopped functioning properly and when I initially called too see what.
I have the above unit, it's 5 years old.a recent power outage appears to have caused the batteries to now not hold a charge.when plugged into a wall outlet, the the display tells me that the unit's charging CHg, but the amount shows 0 and no faults are displayed; although it does sound like it's heaving. Devices, when attached, become active, so power is obviously moving through the unit; however, when removed from the wall outlet, attached devices do not work. My thoughts are that the batteries are done and my question is whether they can be replaced (and how) because when I opened the case it appeared that the batteries were in a metal box and together with an motherboard attached on top did not allow the batteries to be easily removed/replaced. While it would be logical to assume that the batteries should be replaceable, often companies figure that units, batteries and everything else, should be trashed so that they can sell you another new unit. I would appreciate it if anyone has had experience with this unit and the issue of battery replacement.I called Customer Service about the status of the unit, but because of the age of the unit, I would have to speak with the manufacturer.I called the manufacturer, left a number and haven't heard from them yet.don't expect that I will.
Gentlemen, first let me apologize for not doing a followup sooner. I do appreciate all your feedback and suggestions.good to know that ' 'dem that knows' are here to share their knowledge and experiences with dummies like me.
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I had gone to Total Battery with my problem; they attempted to correct the problem with installation of new batteries.it seems that the fix worked in their shop, but when I got it home, I was faced with the same original problem.I returned it to Total Battery (got full credit for the batteries with no restocking charge, but I let them keep the labour time charge) and we concluded that the problem must be the controlling circuitry, so the unit became scrap. I then purchased a 1200 Watt unit which, from what Total Battery determined, would give me about 3 hours of backup time on my 1/2 HP sump pump. Irricad pro na russkom. While I would have liked more backup time, the price point for the unit seemed reasonable.it's now in my basement all charged up, running and tested. During my time looking for a solution I noted Canadian Tire had a mobile Eliminator Power Inverter (3000W) on sale for $240 (Reg. $400).I thought that might be a solution, but then I realized I would need to buy 1 or 2 deep cycle batteries which would drive my total costs up considerably.any thoughts on whether I should have gone to the Power Inverter?
My Noma Backup Power System 1800, which I purchased June 28 2008, stopped functioning properly and when I initially called too see what service was available and asked what the warranty period and was was told they would need a receipt before they could tell me anything. I tracked the receipt down and called back only to be told that it was past warranty and that there was no non warranty service available.
I found it to be ridiculous that they sell a $500 item under their store brand that they can not provide support for and made me track down a receipt before they could tell me the warranty period. The only solution they had was to buy a new one or call the manufacturer. Based on this experience, I would not buy another Canadian Tire / Noma product again.
0 Votes hello, I'm pretty teed off myself with this product.It is unreliable and should not be sold - especially if it is required for emergency situations (fridge, small space heater or Sump Pump). I am surprised that home owners or insurance companies have not yet filed legal action against Noma (or Xantrex). A consumer ethics board should investigate this and demand Noma change their engineering design of this product and their Warranty Procedures.
It seems to me this E03 Error code was inherently designed so product breaks down prematurely (a transformer on motherboard perhaps) specifically to encourage more customers to purchase this terrible product - and they are forced to, since, aside from fuel powered generators, I believe this is the only product available to supply power for emergency use. 1 Votes Our Noma 1800 failed to operate on our basement sump during a recent power failure. We did not know it was not working because the indicator read full but when the power went on the sump alarm went off and the sump operate for several minutes. That was the first indication to us that there was no back up power.